I was about to Twitter just now and for some reason Twitter wouldn't let me login. I tried visiting my Twitter feed page at http://twitter.com/kweiner and Twitter responded with the message "That page doesn't exist!". Figuring that Twitter was just down, I tried a friend's page, and that page loaded just fine. In the "Following" section of my friend's page, I noticed that my picture was missing! Next I tried to reset my password, and when I entered my email address, Twitter responded with "Oh, snap! We couldn't find you!".
What is going on? Is my Twitter account really gone and my data lost forever? I know they have had problems scaling recently, but losing someone's account is way worse than having a temporary outage. I submitted a support ticket and also posted a message to Get Satisfaction. Let's see what happens... If this doesn't get resolved, I am just going to give up on Twitter which will probably make my wife happy.
5 comments:
Twitter Support responded on June 4 at 9:05 pm to the bug that I filed:
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Hi,
Thanks for your email. This is a bug; we're working on fixing it. I'll be in touch with you when we've resolved it. Sorry about that, and thanks for your patience!
Cheers
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I guess there's some hope for me.
Twitter responded again on Aug 24, 2008:
Hello,
Unfortunately we were unable to recover your account. Please accept our sincere apologies for the error. We have identified the problem and made changes in our process so that this will not happen again.
If I can be of any assistance please let me know.
Again my apologies for the error.
Mark
Twitter Support
I just had the same problem. I have created a ticket but haven't heard from them in days! It's crazy the problem still exists.
This just happened to me as well! And it is almost a year since it happened to you. So they never fixed the problem. They say it will take 5-7 days to get back to me! So annoying!
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